About us
Support workers who show up, and stay
Live Up Strong was founded on a simple belief: good support is a relationship, not a roster. We take the time to understand each participant before a single shift begins.
Our story
We started Live Up Strong after years working in disability and community services, where we saw the same problem again and again — participants meeting a new face every week and having to explain themselves all over again. Every new worker meant re-explaining medications, routines, sensory triggers, in-jokes, the way you like your tea. That's exhausting, and it quietly undoes progress.
So we built a provider around consistency. Small, well-matched support teams. Clear communication with families and coordinators. And a focus on progress you can actually see, whether that's cooking dinner unaided or catching the tram to TAFE.
We also made a deliberate choice about growth: we only take on new participants when we have workers with genuine availability to support them well. It's a slower way to build a business, but it's the only way to keep the promise of consistency we make at the first meeting.
Today we support participants of all ages across Melbourne, working alongside families, support coordinators, allied health teams and local community groups.
Mission, vision & values
What guides our work
Our mission
To deliver disability support that expands choice, builds capability and treats every participant as the expert on their own life.
Our vision
A community where people with disability live where they want, do what they love and are supported by people who truly know them.
Our values
Respect, reliability, honesty and courage — shown in how we speak, how we plan and how we turn up every single shift.
Our approach
How support actually gets delivered
We plan before we roster
Before your first shift we sit down with you — and anyone you want in the room — to document goals, routines, communication preferences, cultural and dietary needs, health information and risks.
We match, then introduce
Workers are matched on skills, language, gender preference, interests and personality, then introduced with a meet-and-greet or a shadowed shift.
We document and communicate
Every shift is recorded with notes on what was done, how it went and anything needing follow-up. Families and coordinators get updates in the format they ask for.
We review honestly
We check progress against your goals regularly and again before plan reviews. If something isn't working, we change it rather than continuing to bill for it.
Our team
Experienced, screened and properly supported
Our support workers come from backgrounds in disability, aged care, mental health, nursing, education and community work. Many hold a Certificate III or IV in Individual Support or are studying allied health, social work or nursing.
Everyone completes NDIS Worker Screening, a Working with Children Check, first aid and CPR, the NDIS Worker Orientation Module and our own induction on manual handling, infection control, safeguarding and reporting.
Ongoing training
Regular upskilling in epilepsy and seizure management, PEG feeding, complex bowel care, positive behaviour support and mealtime management.
Real supervision
Workers have a named coordinator they can reach, debriefs after difficult shifts, and clear escalation paths — a large part of why our staff stay.
Practitioner alignment
Where you have allied health or behaviour support plans in place, we train our workers on those strategies so they're applied consistently.
Our commitments
Standards we hold ourselves to
These aren't marketing lines — they're the things you can hold us accountable to, and the things we ask about when we review a participant's supports.
Choice and control
You choose your workers, your schedule and how your supports are delivered — and you can change any of it.
Cultural safety
Multilingual staff and culturally matched supports wherever possible, including respect for food, faith and family structures.
Transparent communication
Shift notes, progress updates, plain-language invoices and honest conversations about what's working and what isn't.
Safeguarding first
Trained staff, proper incident reporting, and an accessible feedback and complaints process — including your right to contact the NDIS Commission directly.
Dignity of risk
We support people to try things, take considered risks and learn from them, rather than removing every opportunity in the name of safety.
No lock-in pressure
Reasonable notice periods, no exit fees, and help transitioning to another provider if that's the right decision for you.
Ready to build supports around the life you want?
Talk with our team about your NDIS plan, your goals and how we can help. No waitlists for most services.